Schooner Dallinghoo generally sails with a crew complement of 6 full time professional crew; all trained and certificated. Dallinghoo often sails with a 7th crew if required as guide, divemaster/instructor or Masseuse etc. this ratio of crew to guest ensures the highest possible level of service.
The success of any yacht charter depends upon the ability of the vessel's crew to meet the needs of the paying customers. The best cruising grounds and good weather matter little if the yacht crew does not provide excellent service.
All guests should be treated the same as you would treat the owner. The only difference is that the crew knows the preferences of an owner but with the help of the broker guests preferences can be obtained beforehand and where ever possible accommodated on board.
It all comes down to this – the happiness of all guests hinges on the effort expended by the crew.
The Captain will introduce the crew to guests at the start of every charter and the guests get the chance to introduce themselves to the crew. A full briefing will be conducted by the Captain with crew in attendance for the guest to know all the safety features of Schooner Dallinghoo as well as many other aspects of living on board that will make all guests stay both enjoyable and safe. This briefing allows any guests to ask questions regarding any aspect of the yacht or the cruise however the Captain and all crew are available at any time of the day to help guests and answer any of their questions.
The captain's role is challenging. He is legally bound to ensure the safety of the guests and crew and to ensure that the owner's property is safeguarded. At the same time, he has to keep the charter guests happy while they are on board, since the paying guests have a significant degree of freedom to decide the nature of the charter.
It is a delicate balancing act to ensure the clients' demands do not compromise the crew.
The captain must also comply with the laws of the territorial waters through which Schooner Dallinghoo passes, with particular importance placed on drug restrictions. The captain must impose his authority in the event of discovering the use of recreational drugs. In all cruising areas, this is illegal and often carries a capital sentence or life in prison. The captain is potentially liable for any breach of the laws;additionally, in many jurisdictions, the discovery of recreational drugs on board can result in the confiscation of the vessel by the local authorities.
It is essential that the captain ensures that all charter guests (and crew) obey these laws. Should there be an issue with this, the captain may need to refer to the owner/broker to agree on termination of a specific charter. Charter agreements provide the captain with full authority to prohibit the use of recreational drugs by the charter guests.A seasoned yacht charter broker understands this delicate balancing act faced by a charter captain and crew.
Brokers will try to gather as much personal information about the charterer by means of a preference sheet. On such forms, the guests can spell out their food and beverage likes and dislikes as well as the recreational pursuits they hope to enjoy during the trip (shopping, swimming, quietly reading a good book, etc.). Such preference sheets help give the crew a deeper understanding of the charter guest's desires and expectations.
At the conclusion of the charter vacation, it is equally important for the crew and broker to discuss the trip. The feedback of the captain enables the broker to build up a comprehensive picture of the client's preferences for future engagements.
When the captain, crew, broker and customer work together, the odds are quite high for a successful and memorable holiday at sea.
Bruce from Australia has been living and working on yachts professionally for more than 30 years. He has worked in many roles and has a special interest in traditional yachts, boatbuilding skills and the arts of the sailor. With his background in electrical and mechanical engineering and a keen interest in training new recruits, as an offshore instructor for both sailing and motor yachts he has gained extensive practical experience in all areas of recreational yachting, this together with his specially selected, dedicated and competent crew, will ensure your safe and memorable holiday on the Schooner Dallinghoo. With a passion for adventure and the sea from a young age as a surfer, scuba diver, dinghy rower and racer, he has a story or two to tell......
Aung Tin Oo (ATO) From Myanmar, is Dallinghoos First Mate. After working on the 120-foot replica build of a famous 1906 William Fyfe Design Schooner, ATO was enlisted to maintain her in a full time liveaboard position as bosun and first mate. After many ocean Passages and 5 years on the classic yacht racing circuit, in both Europe and Asia, he signed on to the Dallinghoo project to rebuild her from the ground up. Anything splicing, rigging, engineering or sailing ATO is our hands-on man.
Khun Goong, from Thailand, has extensive experience in yacht charter Logistics and management. With an infectious laugh and a caring nature she ensures the ship is happy and healthy, has all the right provisions to be anywhere at any time. A natural problem solver and a helpful hand she is equally at home, in the galley, taking a watch on the helm, trimming or hoisting sail. Her special skill is ensuring our guests are well taken care of and feel at home onboard the Schooner Dallinghoo.
Khun Meow, from Thailand, is truly all over guest comfort and service, with a flair for cabin presentation and first class table service she works quietly in the background ensuring that all the small details that make a difference are making a difference.
Daniel from the Philippines came to us from a ship building background as a translator and construction supervisor in Southern Thailand. When it comes to polishing the brass, helping guests with water sports, or serving an evening cocktail, Daniel works hard to make sure each guest has exactly what he or she needs for a fun time aboard.
Khun Fu is a highly experienced Thai Chef that adds a truly diverse culinary experience to Dallinghoos compliment. He has a keen talent for creating Asian Western fusion cuisine and understands the true spices of Asia. Finely balanced salads and desserts are a particular specialty. With a flair for traditional Asian food decoration his dishes will delight the senses and please the palate.